All orders are processed within 3 business days upon payment approval, excluding holidays and pre-order items. Orders cannot be canceled once preparing for shipping.
For non-defective return orders, we will charge 20% restocking fee and return shipping fee.
Few US suppliers might require 2-3 weeks for made-to-order merchandises or insufficient stock. If KEPLUSONE can ship out within 2 weeks, we won't notify customers ahead. However, if lead time is over 2 weeks, KEPLUSONE will contact customers via email for further alternatives.
We reserve the right to cancel any order in the event of any inventory, price, or other product related error. Orders cancelled will be notified via e-mail.
Items are shipped from Northern California (United States) unless otherwise stated.
Orders are shipped in accordance with customer's shipping address. We are not responsible for items delivered to incorrect shipping addresses.
We are not responsible for any lost or stolen merchandise incurred upon shipping.
We do not ship to P.O. Boxes.
All orders with in-stock and pre-order items will be shipped together when pre-order items arrive at our warehouse with an exception that all furniture items will be shipped separately from other items.
All pre-order items will remark expect shipping date. But the actual shipping date might be changed due to custom clearance and inspection. We will update and notify you through emails, and will also announce on your website and social platforms.
In the event damage product is received, please contact us at email@example.com within 14 days after delivery date.
In the event wrong item is received, please contact us at firstname.lastname@example.org within 14 days after delivery date.
We are not responsible for any lost or stolen merchandise incurred upon return shipping.
Refunds will be processed in the form in which payment was received.
Please allow up to 10 business days for your refund to process.
We reserve the right to refuse any returned item that does not meet our return policies.
All pre-order items are final and will be charged 5% processing fee if cancelled before the pre-order period is closed. We don't accept cancellation once the pre-order period is closed.
All sale and special promotion items are final.
IN ORDER TO PROCESS A RETURN PLEASE SEE THE FOLLOW STEPS
Step 1 : Contact us at email@example.com for RMA number.
Step 2 : Pack your merchandise and ship via any carrier of choice
Step 3 : Refund will be processed within 10 days after the returned merchandise is received and evaluated. Original shipping charges will not be credited.
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Our team is safely processing your orders. Due to circumstances, you may experience shipping delays.