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KEplusone announcement regarding pre-order items by sea shipment
KEplusone will specify the estimated time of arrival (ETA) for all pre-order items. However, the actual arrival time might be changed due to custom clearance, inspection and other possible situations, such as COVID-19. The ETA shall not be deemed as guaranteed arrival time of pre-order items. We will update and notify you through emails, and will also announce on KEplusone website and social platforms.
All pre-order items are made-to-order and thus considered as final sales. All pre-order orders can be edited or cancelled before pre-order group sale period ends. 5% processing fee will be charged if requesting cancellation before the pre-order period is closed. We don't accept any cancellation once the pre-order period is closed.